Comments on: KLM Launches 24Hr Social Media Customer Service With Live Replies Via YouTube, Twitter

By: Travel Goes Social...And Mobile - HootSuite Social Media Management - HootSuite Social Media Management

Fri, 01 Feb 2013 16:55:06 +0000

[...] social media to provide better service to their clients. Take for example KLM airlines, who know offer 24-hour social media customer service and guarantee a personal response to your tweet or Facebook message, within an [...]

By: 5 Companies That Are Rocking Social Media | Socially Acceptable

5 Companies That Are Rocking Social Media | Socially Acceptable — Wed, 30 Jan 2013 15:19:04 +0000

[...] is using Twitter and Facebook for real-time customer service and encouraging customers to submit [...]

By: Social customer service: a must-have or a let-down? | 1000heads: The Word of Mouth People

Wed, 23 Jan 2013 14:19:25 +0000

[...] Buy, KLM, EuRail and T-Mobile USA are some notorious pack leaders, and for a glimpse at how much effort [...]

By: social media and the tip of the m.i.c.e.-berg

social media and the tip of the m.i.c.e.-berg — Tue, 15 Jan 2013 20:46:26 +0000

[...] to be an effective tool for customer service for a variety of brands including Naked Wines, KLM and Zappos. Destinations and venues have the opportunity to engage conference delegates before [...]

By: 案例研究：5个利用社会化媒体出奇招的公司 | 站长站

案例研究：5个利用社会化媒体出奇招的公司 | 站长站 — Thu, 22 Nov 2012 00:38:40 +0000

[...] KLM Launches 24Hr Social Media Customer Service With Live Replies Via YouTube， Twitter [...]

By: 案例研究：5个利用社会化媒体出奇招的公司 | 聚沙笔记

案例研究：5个利用社会化媒体出奇招的公司 | 聚沙笔记 — Sun, 04 Nov 2012 03:53:20 +0000

[...] KLM Launches 24Hr Social Media Customer Service With Live Replies Via YouTube， Twitter [...]

By: 2012 in Social Media: The following Era of Social Advertising and marketing « SimpleFinanceToday.com

Tue, 19 Jun 2012 05:28:55 +0000

[...] FIVE% of fan-written wall posts cross unanswered), an increasing number of customers are hard (and businesses are responding) that any logo who asks for his or her affinity, had higher be aware of their requests as [...]

By: Socially Acceptable » 5 Companies That Are Rocking Social Media

Socially Acceptable » 5 Companies That Are Rocking Social Media — Thu, 17 May 2012 17:20:29 +0000

[...] is using Twitter and Facebook for real-time customer service and encouraging customers to submit [...]

By: ComBlu » Blog Archive » Engaging Strategies

ComBlu » Blog Archive » Engaging Strategies — Fri, 17 Feb 2012 16:15:47 +0000

[...] KLM took a unique approach to roll-out social media-based, 24/7 customer support and continues to use Facebook for ideation and feedback. ABC courted Pan Am fans with 60’s era music on Pandora and cool merchandise offers via Twitter, among other social tactics. Unisys tapped into the power of its internal advocates, creating a knowledge-sharing resource utilized by 15,000 of its 23,000 employees. [...]

By: Infographic: 5 Companies That Are Rocking Social Media | The Social Media Club Infographic: 5 Companies That Are Rocking Social Media | All you need to know and more…

Mon, 16 Jan 2012 13:27:25 +0000

[...] is using Twitter and Facebook for real-time customer service and encouraging customers to submit [...]