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Is Twitter Spamming Users?

When Twitter announced that Promoted Tweets would be appearing near the top of your timeline, it specifically said that you would be served tweets from organizations and brands that you follow.  Here’s the exact language from Twitter’s July 28 blog post (bold emphasis is mine):  ”Starting today, we’re introducing a way to ensure that the most important Tweets from the organizations you follow reach you directly, by placing them at or near the top of your timeline.”

That’s also what Adam Bain told TechCrunch in this July 28 interview: “As always, the Promoted Tweets will be relevant to consumers. You already follow the brand.”  That’s also how it was covered by the press, like this Adweek story, and this PC Mag report.

So imagine how suprised I was when I saw this in my timeline today:

At first, I didn’t even notice it was a Promoted Tweet.  When scanning the timeline, I tend to look first at the user names, to see if there are any new tweets from people I know well.   Travel Wisconsin?  I could not remember following that account so I figured I must have done so accidentally and went to unfollow them.   Guess what?  I’m not following them.  And here’s a tweet from them that is completely irrelevant to me (with no disrespect to Wisconsin, which I’m sure is a lovely place to visit in February).

It turns out that, not even two months after making their big announcement about adding Promoted Tweets into the timeline, but only for brands you are following, Twitter quietly leaked a couple of stories that most of us missed (or at least I did), without making any additional announcements on its own blog.

“Now Appearing in Timelines:  Promoted Tweets From Brands You Don’t Follow” was the headline of a September 13 story in Mashable.  A similar story ran in the Huffington Post, which quoted Twitter’s Matt Graves:  ”Initially, we will make this feature available to a single-digit percentage of our global user base,” wrote Graves. “Of this group, we will only show Promoted Tweets to people from advertisers relevant to their interests. We are carefully measuring how users respond to and engage with these Tweets; based on this response, we will roll this capability out to a wider audience in the coming months.”

I guess the broader roll-out is now upon us.

Here’s how Twitter describes Promoted Tweets on its advertiser information page:

Promoted Tweets in timelines: Use Promoted Tweets to amplify messages to your followers or users who are like your followers. Promoted Tweets targeted to users’ timelines appear at or near the top of their timeline when they log-on or refresh their homepage.

    • Targeting followers puts your message in front of your brand advocates
    • Targeting users like your followers extends the reach of your campaign and brand to more users who are receptive to your message

From Twitter’s Help Pages:

“A Promoted Tweet will appear in a user’s timeline only if the Tweet is likely to be interesting and relevant to that user.  Our platform uses a variety of signals to determine which Promoted Tweets are relevant to users, including what a user chooses to follow, how they interact with a Tweet, what they retweet, and more.”

So how do you think users will react as they start seeing more of these Promoted Tweets from brands they don’t follow in their timelines?

I’m still not sure what signal I sent that made Twitter feel that a February date in Wisconsin was relevant to me (it’s not:  I’m married and live 1,000+ miles away from Wisconsin), but it sure felt like spam to me.

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Tinu 364 pts

Boo Twitter. And businesses aren't going to like this either, for the record. I wrote, several years ago, about what businesses want from Twitter - http://www.americanchronicle.com/articles/view/97117 - and I still believe that today. We want highlighted exposure to people who are ALREADY engaged with us because we want to be able to form deeper connections. And yes, exposure to new people but NOT via spam. Spam's literal definition is unsolicited bulk communication via a subscription channel.

Spam is already bad enough but bait and switch spam? IS the worst permutation. THE worst. Because it takes a trusted transaction and befouls it.

And that's exactly what this is. I was all ready to go through the AmEx promotion to use some of these tools on Twitter. But why should I if it's enabling spam?

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rachelfox4269 6 pts

This is an unfortunate turn for Twitter. And I don't really think it's going to help those who use Twitter for business or are advertising their brand this way. Most people just ignore them.

http://twitter.com/moneymutual

tonia_ries 117 pts moderator

rachelfox4269 If a message isn't relevant (or entertaining) people will ignore it, no question.

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FinancialBrand 13 pts

I'm not sure promoted tweets work in Tweetdeck, which is the platform I use.

I loaded Twitter in a web browser this morning (the old school way) and saw a tweet from Kathy Ireland, whom I do not follow. I blocked her and reported her for spam, as I will be doing with all irrelevant promoted tweets.

tonia_ries 117 pts moderator

FinancialBrand well that's one way of sending twitter a message about unwanted promoted tweets!

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Wittlake 42 pts

I rarely see promoted tweets in my main stream, thankfully. However, I do see them regularly pinned at the top of search columns in Tweetdeck (I still have the old version, that may be why I don't see them elsewhere). I don't like the room they take up, my laptop screen only fits 5 or 6 tweets, when one of them is promoted...

Clearly, the promoted tweets need some targeting work. Since Twitter doesn't fully explain 'how' they determine who to show them to, examples like this will be a barrier for advertisers as well.

Personally, as long as the "volume" of advertising doesn't distract, I'm willing to put up with a few irrelevant promoted tweets. Besides, this is in my stream right now, and it isn't promoted: "Gagnez 1 paire de billets pour le combat ''Championnat du monde'' de " Umm, I can't even read it! I think that automatically means it qualifies as not relevant. :-)

tonia_ries 117 pts moderator

Wittlake LOL! And I agree - users will put up with advertising to get a free service. But the ads should be clearly called out -- and it shouldn't be a mystery what types of ads you're going to get.

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tsilvestre 11 pts

That's kind of hilarious, Tonia. Thanks for sharing. I didn't even know that Twitter's original intent had been to only show us stuff we already followed. I know that when I started seeing promoted tweets I was like, "Really?" They had nothing to do with my interests. At. All. It would be nice if they'd add one of those drop down menus that would let us tell them "This tweet means nothing to me." Kind of like Hulu's option to tell them an ad is relevant or not.

tonia_ries 117 pts moderator

tsilvestre that's a great idea, Tea - and I've always loved that about Hulu. Also the option where you can pick between two ads. The point is, users will accept ads to get a free service. But they appreciate a sense of control. And I certainly don't like it when you try to get sneaky on me!!!

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musicnaenae
musicnaenae

kyleplacy tonia_ries Good point! A little annoying to see promoted tweets especially when the subject matter is irrelevant to you.

Trackbacks

  1. [...] This second description is how Twitter currently describes the Promoted Tweets product–and it definitely results in users seeing tweets in their timeline from accounts that they are not following.  (See also: Is Twitter Spamming Users?) [...]

  2. [...] The results?  Twitter ads are getting higher CPMs than other social networks. It looks like Twitter’s bold move to place Promoted Tweets right in the middle of users’ timelines may be paying off quite well in terms of advertising [...]

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