Part 15 of our summary of tweets from #RLTM NY 11 Realtime Conference attendees. These tweets summarize the Case Study titled “The Realtime Brand From 30,000 Feet,” presented by Allison Ausband, Vice President, Reservation Sales and Customer Care, Delta Air Lines. Read →
This post includes all presentations from speakers who were on stage at #RLTM NY on June 6, 2011 in the afternoon: Rick Wion, Ginny Cooper, Michael DiLorenzo, Daniel Gallant, Frank Speiser, Allison Ausband and Jason Harty. Read →
With a potential new blizzard on the way, now is a good time to mention the success Delta Air Lines had during a recent storm by using Twitter to help stranded fliers. Many Delta passengers used Twitter to re-book flights, while their less tech-savvy passengers who used phones and airport ticket counters stayed aground Read →
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