Post navigation

Which Airlines Are Most Responsive On Twitter?

Most Responsive Airlines on Twitter

Which airline brands are the most responsive on Twitter? New data from SocialBakers looks at the difference between the amount of answered and unanswered questions – on Twitter only – among major airlines. Read →

71% of Airlines See Mobile as the Future of Airline Payments

Airline carriers see mobile as the future of payments

Mobile and social media will be a focus for airlines over the next few years, according to a recent survey from airline payment processing company WorldPay. Kiosks will become less important, and sales will shift to social media and mobile. A whopping 83% of airlines believe that improvement and deployment of new payment technology is a major business priority. Read →

KLM Lets You Book Flights Via Facebook and Twitter

KLM Airline lets customers book and pay via social media

Here’s another first for airlines: KLM Royal Dutch Airlines is now allowing customers to book flights and pay via social media. Following customer demand, KLM has made it possible for customers to interact with the airline “exclusively” through Twitter or Facebook. Read →

KLM Now Displays Social Media Customer Service Response Time

KLM To Launch 'Social Seating' Service

KLM Royal Dutch Airlines today announced that it would begin displaying its social media team’s live response time in the header of its Twitter account and on the customer support page at It will also be visible on KLM’s global Facebook page shortly. Read →

Top 10 Realtime Report Blog Posts in 2011

Top 10 Posts From The Realtime Report in 2011 #RLTM

It’s that time of year, and we couldn’t help looking back to see what our most popular #RLTM posts were in 2011. Check them out here… Read →

KLM To Launch ‘Social Seating’ Service

KLM To Launch 'Social Seating' Service

KLM is planning to launch a “social seating” service, where passengers will be able to link their social media profile to their check-in information, and then choose a seating partner based on the social media profiles of other passengers. Read →

Customers Complain On Twitter. Why Do 71% of Brands Ignore Them?

Customer Service Expected From Brands On Twitter

Gone are the days of sending off complaints via snail mail and waiting 6-8 weeks for a reply. Now, customers can shoot off a 140-character tweet and expect a reply within minutes. New research by Maritz shows that nearly half of those who tweet a complaint at a brand expected the company to read and respond to their tweet. Read →

KLM Launches 24Hr Social Media Customer Service With Live Replies Via YouTube, Twitter

KLM Innovative Social Media Campaign: Live Replies to Tweets

KLM Royal Dutch Airlines’ latest endeavour, meant to promote the launch of a new “24-hour service to social media,” involves posting videos on YouTube of live replies to tweets sent to @KLM. This innovative campaign was announced via Twitter on September 19, and ran from 12 noon until late in the evening. Any tweets sent to @KLM might receive a ‘KLM Live Reply’ – KLM employees lined up holding letters to become a ‘living alphabet’ 140-character response. Read →

How Music Fans Used Twitter to Get KLM to Provide Them a Plane

KLM logo

A lot of folks from the Netherlands wanted to attend the Ultra Music Festival and related parties in Miami this coming March, but were upset that no nonstop flights exist between Amsterdam and Miami. So a group of folks in the Netherlands threw a challenge to Dutch airline KLM: if we can get 351 people […] Read →

Post navigation