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Consumers Expect Brands To Respond on Social Media

Social Media Customer Service: Brands Respond More On Twitter

Brands Failing At Customer Service on Twitter

Customer Service on Twitter: Top Brands Respond To Only 14% Of...

Percent of UK Customers Interacting With Brands via Social Media (Echo, Fishburn Hedges study)

40% of UK Consumers Say Social Media Improves Customer Service

KLM Innovative Social Media Campaign: Live Replies to Tweets

KLM Launches 24Hr Social Media Customer Service With Live Replies Via...

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