Post navigation

37% Trust What Friends/Family Say About Brands On Social Media

Mobile Social Media Informs Purchase Decisions

A recent study by Knowledge Networks and MediaPost Communications surveyed teen and adult social media users about their reaction to brands and product recommendations on social media. Overall, 37% of respondents trust what friends and family say about a brand or product on social media, while only 10% trust what a stranger says. Half of mobile web users are interacting with social media at some point during the shopping process, 25% of them to check reviews for brands and products. Read →

25% of Social Mobile Comments Are Posted In-Store; Interaction With Staff is Most Frequent Topic

25% of social shoppers post comments while in the store

One in 4 shopping-related online comments are posted via a mobile device while consumers are in a store. Of those, the most frequent topic relates to the consumer’s interaction with staff, according to a new study released by social media intelligence vendor ListenLogic, who studied analyzed 16,500 public online and social consumer conversations across the retail and restaurant industries posted during Q1 2011. Read →

Post navigation