Post navigation

Realtime Customer Service Case Study: @DeltaAssist at #RLTM NY 11 [Best of the Backchannel]

Delta Twitter Avatar

Part 15 of our summary of tweets from #RLTM NY 11 Realtime Conference attendees. These tweets summarize the Case Study titled “The Realtime Brand From 30,000 Feet,” presented by Allison Ausband, Vice President, Reservation Sales and Customer Care, Delta Air Lines. Read →

How the Nuyorican Poets Cafe Used Social Media Marketing to Double Annual Revenues – #RLTM NY Case Study [Best of the Backchannel]

Nuyorican Poets Cafe logo

Part 13 of our summary of tweets from #RLTM NY 11 Realtime Conference attendees. These tweets summarize the Case Study titled “The Realtime Small Business: Get Out the Neighborhood,” presented by Daniel Gallant, Executive Director of the Nuyorican Poets Cafe. Read →

How The NHL Uses Passionate Fans to Grow Its Audience – #RLTM NY Case Study [Best of the Backchannel]

NHL logo

Part 12 of our summary of tweets from #RLTM NY 11 Realtime Conference attendees. These tweets summarize the Case Study titled “Hashtag Battles And Other Realtime Plays That Score” with Michael DiLorenzo, The NHL’s Senior Director of Social Media Marketing and Strategy. Read →

How DonorsChoose.org’s Facebook Integration Increased Donations by $100M – #RLTM NY Case Study [Best of the Backchannel]

DonorsChoose.org Giving Card

Part 11 of our summary of tweets from #RLTM NY 11 Realtime Conference attendees. These tweets summarize the Case Study titled “From User to Customer: How Good Design Creates Engagement” presented by Oliver Hurst-Hiller, CTO & EVP Product at DonorsChoose.org, who describes how DonorsChoose.org’s Facebook integration drove $100M in donations. Read →

PepsiCo Case Study from #RLTM NY 11 [Best of the Backchannel]

Pepsi Cans

Part 4 of our summary of tweets from #RLTM NY 11 Realtime Conference attendees. These tweets summarize the Case Study titled “The Future of the Realtime Brand,” presented by Shiv Singh, Head of Digital, PepsiCo Beverages. Read →

Eventbrite Case Study at #RLTM NY [Best of the Backchannel]

Eventbrite logo

Part 3 of our summary of tweets from #RLTM NY 11 Realtime Conference attendees. These tweets summarize the Case Study titled “Show Me the Money (Part 1): The Value of Being Liked,” presented by Tamara Mendelsohn, Director of Marketing, Eventbrite. Read →

Hashtag Takeovers vs. Hashtag Engagement

#deadmonkey

Yesterday, Anne Weiskopf and I staged a “Panel Takeover” at SXSWi.  The panel, organized by PETA‘s Royale Ziegler, was titled “#Hashtag Takeovers and Successes in Innovative Virtual Activism,” and the session description promised content that was very interesting to us: “When NASA public affairs specialist Stephanie Schierholz was speaking on a customer service panel at [...] Read →

Post navigation