Tag Archives: trust

Do Americans Trust Facebook?

Who do you trust with your personal information?

Photo by Master isolated images, courtesy FreeDigitalPhotos.net

A recent poll reveals how much trust Americans place in Facebook, as compared to Google, the National Security Agency (NSA) and the Internal Revenue Service (IRS).

Here are the Reason-Rupe poll findings:

Which of the following do you TRUST THE MOST with your personal information?

  • The Internal Revenue Service or IRS 35%
  • The National Security Agency or NSA 18%
  • Google 10%
  • Facebook 5%

Apparently, Americans don’t feel their personal information is very safe with Facebook. Are you surprised that the NSA ranks above Google here?

Who do you think is most likely to VIOLATE YOUR PRIVACY?

  • The National Security Agency or NSA 36%
  • Facebook 26%
  • The Internal Revenue Service or IRS 18%
  • Google 12%

Once again, Americans are not very comfortable with Facebook – over one-quarter of those surveyed think Facebook is most likely to violate their privacy.

The Reason-Rupe national survey conducted live interviews with 1,003 Americans on mobile (503) and landline (500) phones from March 26-30, 2014.

Do you trust Facebook?

Realtime Networked Audiences: Context + Topic + Timing

The SocialFlow research includes intricate network graphs that indicate the topics most discussed by each audience.

Network graph of topics discussed by Al Jazeera English Twitter followers. Click the image to explore a larger version, courtesy of SocialFlow.

The shift from a  broadcast to a networked means of communications is completely changing the dynamics of publishing.  Rather than establishing and controlling discrete publishing channels to broadcast to different audiences, content distributors need to learn to engage different audience types within a single “digital space.”  In the context of realtime social networks, the only way to ensure your content is reaching and engaging the right audience is to understand the conversation that your target audience is having.

This makes things a lot more complicated for publishers and marketers.  But it also offers incredible opportunities to target based on context and content, and, if done right, it greatly increases the levels of engagement you can achieve.

In a new report called  Engaging News Hungry Audiences Tweet by Tweet, SocialFlow’s Research and Development team, headed by Gilad Lotan,  dissect bit.ly and Twitter data of the followers of 6 major news Twitter accounts (@AJEnglish, @BBCNews, @CNN, @TheEconomist, @FoxNews and @nytimes). Their analysis is based on  over 20 million tweets posted by about 7 million users.

Social Flow (which was a sponsor at our Realtime NY 11 conference) looks at the data in a number of ways. First they report some straightforward, who-is-the-audience data:   the overall audience size, how big is the intersection between the audiences,  how active is each account’s audience on Twitter based on its average number of friends, followers and tweets sent.

Where things get really interesting, however, is when the team digs into things that are unique to networked audiences:  levels of engagement as measured by both clicks and retweets, and the topics that are being discussed by each audience.  It’s here that the data reveals some stunning and crucial insights into how audiences on realtime networks behave.

1. Audience size is not a predictor of audience engagement.  We’ve heard this one before, and this report confirms it.  The New York Times has the largest audience on Twitter, as measured by number of Twitter followers.  But The Economist generates far more clicks per tweet.  Even though the size of The Economist’s audience is less than a third of the New York Times’, it is generating hundreds more clicks per shared link.

Two ways of measuring engagement, clicks vs retweets, yield entirely different results.

2. Clicks and retweets are completely different types of engagement, and don’t necessarily go hand-in-hand.  The Economist’s Twitter followers are more likely to click on links than Fox News or Al Jazeera English Twitter followers.  But AlJazeera’s audience is more likely to share content by retweeting it.

Which is the more important measure of engagement? Retweets indicate a high level of trust and the potential for a larger audience through content-sharing.  But clicks are crucial to driving earnings and sales for brands and publishers.  It’s important to be clear about which you’re trying to accomplish.

3. Audience = Network + Topic + Timing.  Realtime networked audiences are transient.  They are quick to jump from one conversation to another.  To earn the attention of an audience, publishers and marketers need to understand the topics being discussed by a networked audience at any given time.  According to SocialFlow, this means “having realtime information about topics being discussed by a networked audience at any given time yields high potential for engagement.”

Realtime data is powerful stuff, and we’re just at the beginning of learning how to understand and use it.  The actions that a networked audience takes yields far more direct data than we were ever able to get on audiences on TV, radio, print or even most spaces on the web. This includes both long-term historical data, such as click and retweet patterns, and realtime data such as topics and conversations.  Both types of data can, and should, be used to inform content  strategies and marketing planning.

Can You Identify the Audience?

Below are a couple of details from the network graphs of topics being discussed by @FoxNews followers and those being discussed by @AJEnglish followers.  In each case, I’ve applied the same level of zoom to the image, and centered it on the topic “tcot” (short for “top conservatives on twitter”).  Larger circles means the term appeared more frequently, circles that are closer together indicate that the terms appeared in related tweets.  Brown circles are Twitter accounts that were being frequently retweeted.

Can you identify which detail is from the Fox News audience graph, and which from Al Jazeera English? I’ll post the answer in a comment next week!

Graph #1: Detail of one of the network graphs created by SocialFlow, centered on “tcot”:

Detail of network graph showing topics being discussed by followers of one of the news accounts analyzed by SocialFlow

Graph #2: Detail of another one of the network graphs created by SocialFlow, also centered on “tcot”:

Detail of network graph showing topics being discussed by followers of another one of the news accounts analyzed by SocialFlow

Only 8% of U.S. Adults Trust Twitter; 13% trust Facebook

A Zogby Interactive survey of 2,100 U.S. adults conducted June 9 – 11 found that while 49% trust Apple, Microsoft and Google, only 8% trust Twitter, and 13% trust  Facebook.  Twitter tied with traditional media, which is also trusted by only 8% of U.S. adults.

The percentage of respondents who trust the social media sites was a little higher among young adults:   among the poll’s 18-29s, 20% said they trust Facebook completely/a lot, and 15% said they trust Twitter. Continue reading

Social Media Users Twice As Likely to Believe Companies Are "Genuinely Interested In Them"

Alterian has released a report, “Your Brand: At Risk or Ready for Growth?” written by Michael Hulme of the Institute for Advanced Studies at Lancaster University, which found that 95% of consumers who participated in the survey indicated that they did not trust advertising.

Less than a tenth (8%) trust what companies say about themselves and more than half (58%) agreed with the statement “companies are only interested in selling products and services to me, not necessarily the product or service that is right for me”.  Only 17% of respondents believe companies take what they say seriously. Continue reading