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Customer Satisfaction: Social Media Websites Rank Among The Worst

Social media ranks at bottom for website customer satisfaction

How satisfied are consumers with social media sites? Today, the American Customer Satisfaction Index (ACSI) released its yearly E-Business Report, which takes an in-depth look at user satisfaction with social media, as well as portals and search engines, and news and opinion websites. Read →

68% of Canadians are Online, More Than 50% Use Facebook

canadian flag

A study from comScore indicates that Canada has a greater percentage of online users than any other country in the world.  68% of the Canadian population is online, while France and the U.K. are at 62%, Germany at 60%, and the U.S. at 59%.  According to Social Times, Canada also ‘dominates’ social networking service Facebook, […] Read →

14% of YouTube and 12% of Facebook Users Have Purchased Products Recommended on the Site; ACSI Reports Low Customer Satisfaction Scores

ACSI charts

For the first time, the 2010 American Customer Satisfaction Index (ACSI) E-Business Report, produced in partnership with ForeSee Results and based on interviews with 70,000 customers, has included scores for social media sites.   Among the findings in the report: The aggregate score for social media sites was 70 on the ACSI’s 100-point scale of […] Read →

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