88% of Consumers Less Likely To Buy From Brands That Ignore Complaints on Social Media – The Realtime Report

88% of Consumers Less Likely To Buy From Brands That Ignore Complaints on Social Media

Consumers Expect Brands To Listen - And Respond - On Social Media

A new study from Conversocial examines consumer expectations and attitudes around brand interactions on Facebook, Twitter and other social media platforms. Do consumers truly expect two-way communication? If so, are brands listening and responding – and what happens when they don’t?

The Realtime Report

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