Purchase Guard Review: Conflict Resolution Process Made Easy
E-commerce has become an increasingly popular method to purchase goods and services in the modern era. However, despite the increase in the ubiquity of e-commerce in the modern digital era, numerous difficulties and conflicts have arisen between shoppers and merchants. For example, one of the most commonly cited instances is product quality, or lack thereof when an online store sells a customer a low-quality good. Another issue that is commonly cited is unclear delivery times, where buyers end up waiting longer than expected for their items. One of the biggest issues is unclear website policies, so consumers are often hurt when trying to raise their issues with the store that they purchased from. But consumers (and also merchants) are not alone these days. There are several tools and services which were created in order to resolve those conflicts as quickly and smoothly as possible. One of them is Purchase-guard.com. In this Purchase Guard review, we’ll explain what’s this service and platform is all about and how it works.
What is this platform?
Purchase Guard is an impartial dispute mediation platform that aims to resolve conflicts between buyers and merchants in a transparent and fair manner, and by that to ensure a safe and secure online shopping experience. Purchase Guard’s service provides a streamlined communication process between the buyer and merchant that ensures any dispute (such as those mentioned above – website policies, unclear delivery times, damaged goods, and others) is resolved quickly, to the satisfaction of all parties. In other words, Purchase Guard’s team will communicate and negotiate directly with the merchant, on behalf of the consumer, until an agreed solution is reached.
How the Mediation Process Works?
Create an Account – The first step in the mediation process is to register for an account with Purchase Guard. This comes at no cost to the user, and only requires basic data such as name, address, and other personal information.
Log in and Provide Information – The next step in the mediation process includes entering into your account and detailing the specific information about the product that you have purchased, as well as information about the retailer/merchant that you bought your item from. The dispute resolution process officially starts now.
Include Any Evidence and Documentation – When utilizing the Purchase Guard platform, it is essential that you supply all documented evidence in order to ensure that your case is as strong as possible.
Resolving the Dispute – Once all the necessary information and documents were provided, Purchase Guard’s team will begin to negotiate directly with the merchant in order to reach a solution that is fair to both parties. If the offered settlement is agreed by both the buyer and merchant, the dispute will be done and closed. If the buyer declines it, PG’s team will renegotiate with the merchant to reach a new solution.
Why is This Better than Directly Dealing with Your Bank or Credit Card Company?
Many people may think that third-party mediation services such as Purchase Guard are not necessary, and contacting the bank or credit card issuer is the easier choice; however, this is simply just not true. When complaining to your bank or credit card issuer, in an attempt to get a refund or initiate a chargeback, you may risk your credit score or have your account/s closed.
Merchants can also benefit from Purchase Guard’s services. By dealing with an intermediary, merchants can spend more time focusing on the business and developing it instead of spending too much time, energy, and resources dealing with numerous customer complaints. Bottom line – using Purchase Guard’s dispute mediation service can definitely be beneficial to both buyers and sellers alike.
