When four police officers were shot and killed in a coffee shop near Seattle in late November, local media mobilized to follow law enforcement as the suspect was tracked down. It wasn’t the first time social networking, and especially Twitter was used to supplement media coverage, but this time it made breakthroughs in substantial and useful ways. Amongst other things, The Seattle Times created a public GoogleWave to cover the story as it unfolded.
Read details of this social media case study at TechNewsWorld.
The Seattle Times story about the public GoogleWave is here.
Kathy Gill has some analysis of lessons learned at WiredPen.