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Megan Totka

Facebook and Twitter: Out With the Old, In With the New

Customer Service Expected From Brands On Twitter

Customers Complain On Twitter. Why Do 71% of Brands Ignore Them?

KLM Innovative Social Media Campaign: Live Replies to Tweets

KLM Launches 24Hr Social Media Customer Service With Live Replies Via...

Virgin America Experiments With Social Media

Virgin America’s Social Media Strategy Takes Off

Social Media Ads Pay Off for KFC

Social Media ROI: Ads Provide a Big Return for KFC

Social Media Experiment: Dominos Customer Feedback Billboard in Times Square

Customer Feedback on Display: Was Domino’s Billboard A Success?

Ben and Jerry's Twitter Promotion For Fair Trade Month

Ben & Jerry’s Twitter Promotion: ‘Short & Sweet’ Tweets Support Fair...

Naked Pizza Uses Twitter to Gain Investors, Customers

A Doughy Tale of Social Media ROI: Twitter + Humor Helps...

How CNET Increased Facebook, Twitter Fans 6X

CNET Has Increased its Facebook and Twitter Audience 6x — by...

Twitter More Popular Than Facebook With Financial Services Firms

Financial Services Firms Prefer Twitter Over Facebook

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