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Most Responsive Airlines on Twitter

Which Airlines Are Most Responsive On Twitter?

KLM To Launch 'Social Seating' Service

KLM Now Displays Social Media Customer Service Response Time

Top brands on Twitter - Simply Measured study

Social Networking Stats: 30% of Top Brands Invest in Customer Service...

Consumers Expect Brands To Respond on Social Media

Social Media Customer Service: Brands Respond More On Twitter

Brands Failing At Customer Service on Twitter

Customer Service on Twitter: Top Brands Respond To Only 14% Of...

Betabrand Sock Insurance

Lost A Sock? Betabrand Has You Covered With Facebook-Powered Insurance Program

Percent of UK Customers Interacting With Brands via Social Media (Echo, Fishburn Hedges study)

40% of UK Consumers Say Social Media Improves Customer Service

Realtime Customer Service: Facebook, Twitter Users Expect Brand Response Within 24 Hours

Realtime Customer Service: Facebook, Twitter Users Expect Brand Response Within 24...

69% of Global B2B Organizations Ignore Customer Feedback On Social Media

Gatwick Airport: Using Twitter To Create A More Human Experience For...

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