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What Does A 'Like' on Facebook Mean For Customers, Marketers

49% of Those Who ‘Like’ A Brand on Facebook Are Loyal...

Consumers Expect Brands To Listen - And Respond - On Social Media

88% of Consumers Less Likely To Buy From Brands That Ignore...

Taxi Driver Who Tweets

A Hack for Hire: How Tweeting for a Taxi Pays Off

Customer Service Expected From Brands On Twitter

Customers Complain On Twitter. Why Do 71% of Brands Ignore Them?

Klout is creating duplicate profiles with different scores for the same user.

Klout is Broken. Here’s Why.

American Airlines is 'Most Hated' Airline on Social Media

American Airlines ‘Most Hated’ On Social Media, Virgin America ‘Most Loved’

35% Have Senior Level Exec Responsible for Social Media via Buddy Media and Booz & Company

Business Use of Social Media: 96% Advertising, 86% PR, 75% Customer...

KLM Innovative Social Media Campaign: Live Replies to Tweets

KLM Launches 24Hr Social Media Customer Service With Live Replies Via...

Realtime Customer Service Case Study: @DeltaAssist at #RLTM NY 11 [Best...

McDonalds Case Study from #RLTM NY 11 [Best of the Backchannel]

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