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The Realtime Report
Virgin America Launches First In-Flight Social Network With #PlanePitch Twitter Contest
February 11, 2014
KLM Now Displays Social Media Customer Service Response Time
November 20, 2013
KLM To Launch ‘Social Seating’ Service
December 8, 2011
KLM Launches 24Hr Social Media Customer Service With Live Replies Via...
September 28, 2011
Realtime Customer Service Case Study: @DeltaAssist at #RLTM NY 11 [Best...
August 2, 2011
How Music Fans Used Twitter to Get KLM to Provide Them...
January 13, 2011
Airline Crisis Management: When Twitter Outpaces Corporate Communications
November 4, 2010
Delta Air Lines Uses Twitter to Solve Issues in Real Time
August 16, 2010
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